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UserTesting Review At a Glance
- We believe UserTesting is legit. We gave it a trust rating of 5/5. View reasoning.
- Based on our combined research and user reviews, UserTesting seems to be a good earning opportunity for Contributors. It has an overall earner score of 4/5. View our research or read the user reviews.
- Based on our combined research and user reviews, UserTesting seems to provide a poor product/service for Customers. It has an overall consumer score of 1/5. View our research.
What Is UserTesting?
UsertTesting.com is a crowdtesting platform focused on usability testing. Companies can use the platform to get feedback on their websites, apps, prototypes, and more, while contributors (aka testers) can use it to make money by participating in usability tests. Founded in 2007, the platform has grown to become one of the largest and most well-known in the crowdtesting space.
General Details 📜
|Helps You:||Hire Help Make Money|
|Opportunities:||Diary Study Participation Market Research Participation Moderated Testing Physical Product Testing Research Interview Participation |
Contact Info ☎️
|Socials:||LinkedIn • Facebook • Twitter • Instagram • YouTube|
|Emails:||email@example.com (for general support) • firstname.lastname@example.org (for privacy-related inquiries)|
|Phone:||1-888-877-1882 (for general support) • (866) 888-9442 (for privacy-related inquiries)|
|Support Pages:||Contact • Contributor FAQ • Contributor Helpdesk • Customer Helpdesk|
Company Details 🏢
|Legal Name:||User Testing, Inc.|
|Founders:||Dave Garr • Darrell Benatar|
|Headquarters:||San Francisco, CA, US|
Who Is UserTesting For?
UserTesting is for those looking to conduct user tests and/or those looking to get paid to participate in them. If you're the former, the platform offers a wide range of tools and assistance to help you get your test done right. If you're the latter, UserTesting can provide a nice side income -- but, keep in mind that it won't replace a full-time job.
|Minimum Age:||18 years old|
|Supported Locations:||Argentina, Australia, Austria, Belgium, Canada |
If UserTesting already has enough testers from your country, they may not accept your application right away. Also, they're adding new countries regularly, so don't be afraid to apply just incase.
|Supported Languages:||Deutsch, English, Français|
|Supported Devices:||Android Phone, Android Tablet, iPad, iPhone, Mac Computer |
A microphone is required for contributors. Also, the UserTesting app is designed for test contributors, not customers.
|Other:||Don't create more than one account.|
How Does UserTesting Work?
There are 2 types of users on UserTesting:
- Contributors (earners)
- Customers (buyers / consumers)
Here's how UserTesting works for each of those user types:
How UserTesting Works For Contributors
UserTesting contributors (i.e. testers) can earn money by participating in usability tests and live research interviews. Upon completion of a test, payments are automatically sent within 7 days.
Key Points 🔑
|Work Type:||Contract, Freelance|
Payments are sent automatically so there's no need to manually request a payout.
|Payout Speed:||7 days|
|Other Notes:||Occasionally, at the end of a test, a researcher might offer you a bonus payment.|
Pros, cons, and tips are based on real UserTesting Contributor reviews.
Getting Started 🔢
To become a UserTesting participant, head over to the UserTesting website and look for the "get paid to test" link. From there, you'll need to submit your email and take a practice test.
The practice test will determine if you're accepted for real paid tests, so take it seriously. You may not get a chance to re-apply. If approved, you'll start receiving paid tests on your dashboard.
Earning Money 💵
There are two main methods of testing conducted on UserTesting.com:
- Live conversation tests. These involve connecting with a researcher face-to-face. They may ask you to test a website, app, or similar while live, or they may simply ask you questions.
- Unmoderated tests. These are done by yourself and involve recording your screen, voice, and (sometimes) face while going through a test. UserTesting provides its own software to do the recording, but you need to have the equipment.
- Diary studies. These can contain any of the above test methods, but instead of being a one-off sort of deal, they involve multiple tests/activities over a number of days.
With all of these test methods, you'll come across multiple different types of tests. Most involve using a website or app while following a specific set of tasks and speaking your thoughts out loud. Very rarely, you may be asked to test physical products as well, which will be shipped to your house.
Before you take a test, you'll be able to see its estimated length, how much it pays, and which device it needs to be conducted on. You'll then need to take a short screener (usually a few multiple-choice questions) to see if you qualify for the test. If you do qualify, you can start the test right away (if it's unmoderated) or get your live interview time and date set up.
Completed tests typically pay anywhere from $4-$120 each depending on their complexity and length.
After you complete a test, you may also receive a rating (out of 5) from the client. Users with lower ratings will have fewer future test opportunities, so be as helpful as possible during every test you take, and don't lie to qualify. If you submit an extremely poorly done test, your payment may be canceled, but this is rare.
Cashing Out 💰
Once you have at least $0.01 in your balance, you can cash out your UserTesting earnings via PayPal.
After cashing out, you can expect to receive your UserTesting payout in 7 days.
Tip: Read our UserTesting Earning Guide to learn more about making money on the platform.
How UserTesting Works For Customers
UserTesting customers can use the platform not only to create and conduct usability tests but also to learn why these tests are valuable and how best to go about designing and deploying them.
Key Points 🔑
|Costs / Fees:||Varies based on chosen plan and custom needs. Contact support for a direct quote.|
Estimate based on online reviews.
Getting Started 🔢
If you're looking to test a website, app, prototype, or something else, UserTesting offers a free trial for new customers and they make it easy to get started. All you have to do is head over to the platform's website and look for the "Request trial" link. From there, you'll need to provide your full name, job title, phone number, and email. Then, someone from UserTesting will reach out directly.
Conducting Research 💼
When you're ready to set up a test, you can use UserTesting's on-site tools to get something created in a few minutes, or you can get help from their research team for more complex studies. For a really quick setup, you can use one of their pre-made templates.
Tests can be self-guided or live interview style and can include all sorts of specific tasks and questions. The platform offers quite a lot of customization.
When you're ready to distribute your test, you can either bring in your own audience or you can target UserTesting contributors from specific demographics.
Once your test is distributed, you'll start receiving results in as little as an hour. You can then watch the feedback, annotate it, and share it with colleagues if needed. If you're unsatisfied with a test that you receive, you can request to have it replaced with a new one at no extra cost.
UserTesting plans vary in pricing depending on company size, features, and more. To receive a quote you'll need to reach out to the platform directly.
Based on user reviews and estimates, pricing seems to be annual and starts at around $10k-$15k.
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