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Home » Platforms » Crowdtesting Platforms » UserTesting
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UserTesting

Rated 4.21 out of 5
4.2/5

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This is our overall editorial review rating, calculated based on in-depth independent research, testing, and user-reported statistics. Learn more about our editorial review process.

Rated 4.4 out of 5
4.4/5 (9)

What's this?

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An aggregate user rating, calculated based on real reviews from UserTesting Contributors and Customers. See all of the individual ratings and reviews below!
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    What Is UserTesting?

    UsertTesting.com is a crowdtesting platform focused on usability testing. Companies can use the platform to get feedback on their websites, apps, prototypes, and more, while contributors (aka testers) can use it to make money by participating in usability tests. Founded in 2007, the platform has grown to become one of the largest and most well-known in the crowdtesting space.

    General Details 📜

    Status:Active, Legit
    Helps You:Hire Help Make Money
    Platform Type:Crowdtesting
    Opportunities:Diary Study Participation Physical Product Testing Research Interview Participation Usability Testing

    Contact Info ☎️​​

    Socials:LinkedIn • Facebook • Twitter • Instagram • YouTube
    Emails:support@usertesting.com (for general support) • privacy@usertesting.com (for privacy-related inquiries)
    Phone:1-888-877-1882 (for general support) • (866) 888-9442 (for privacy-related inquiries)
    Support Pages:Contact • Contributor FAQ • Contributor Helpdesk • Customer Helpdesk

    Company Details 🏢​​​

    Founded:2007
    Legal Name:User Testing, Inc.
    Founders:Dave Garr • Darrell Benatar
    Headquarters:San Francisco, CA, US

    Who Is UserTesting For?

    UserTesting is for those looking to conduct user tests and/or those looking to get paid to participate in them. If you're the former, the platform offers a wide range of tools and assistance to help you get your test done right. If you're the latter, UserTesting can provide a nice side income -- but, keep in mind that it won't replace a full-time job.

    Requirements 🔎

    Minimum Age:18 years old
    Supported Locations:Argentina, Australia, Austria, Belgium, Canada

    All Supported Locations

    ×
    All of the locations this platform is accessible from. User experience may vary by location.
    Argentina, Australia, Austria, Belgium, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
    If UserTesting already has enough testers from your country, they may not accept your application right away. Also, they're adding new countries regularly, so don't be afraid to apply just incase.
    Supported Languages:Deutsch, English, Français
    Supported Devices:Android Phone, Android Tablet, iPad, iPhone, Mac Computer

    All Supported Devices

    ×
    All of the devices you can use to access this platform. User experience may vary by device.
    Android Phone, Android Tablet, iPad, iPhone, Mac Computer, Windows Computer
    A microphone is required for contributors. Also, the UserTesting app is designed for test contributors, not customers.
    Other:Don't create more than one account.

    How Does UserTesting Work?

    There are 2 types of users on UserTesting: Contributors and Customers.

    Here's how UserTesting works for each of those user types:

    For Contributors

    UserTesting contributors (i.e. testers) can earn money by participating in usability tests and live research interviews. Upon completion of a test, payments are automatically sent within 7 days.

    Getting started:

    To become a UserTesting participant, head over to the UserTesting website and look for the "get paid to test" link. From there, you'll need to submit your email and take a practice test.

    The practice test will determine if you're accepted for real paid tests, so take it seriously. You may not get a chance to re-apply. If approved, you'll start receiving paid tests on your dashboard.

    Earning money:

    There are two main methods of testing conducted on UserTesting.com:

    1. Live conversation tests. These involve connecting with a researcher face-to-face. They may ask you to test a website, app, or similar while live, or they may simply ask you questions.
    2. Unmoderated tests. These are done by yourself and involve recording your screen, voice, and (sometimes) face while going through a test. UserTesting provides its own software to do the recording, but you need to have the equipment.
    3. Diary studies. These can contain any of the above test methods, but instead of being a one-off sort of deal, they involve multiple tests/activities over a number of days.

    With all of these test methods, you'll come across multiple different types of tests. Most involve using a website or app while following a specific set of tasks and speaking your thoughts out loud. Very rarely, you may be asked to test physical products as well, which will be shipped to your house.

    Before you take a test, you'll be able to see its estimated length, how much it pays, and which device it needs to be conducted on. You'll then need to take a short screener (usually a few multiple-choice questions) to see if you qualify for the test. If you do qualify, you can start the test right away (if it's unmoderated) or get your live interview time and date set up.

    Completed tests typically pay anywhere from $4-$120 each depending on their complexity and length.

    After you complete a test, you may also receive a rating (out of 5) from the client. Users with lower ratings will have fewer future test opportunities, so be as helpful as possible during every test you take, and don't lie to qualify. If you submit an extremely poorly done test, your payment may be canceled, but this is rare.

    Cashing out:

    Once you have at least $0.01 in your earnings balance, you can cash out via PayPal. Payouts typically take 7 days to be sent out.

    Details for Contributors 💰

    Work Type:Contract
    Income Type:Active
    Work Schedule:Flexible
    Workplace:Remote
    Minimum Payout:$0.01
    Payout Options:PayPal
    Payments are sent automatically so there's no need to manually request a payout.
    Payout Speed:7 days
    Other Notes:Occasionally, at the end of a test, a researcher might offer you a bonus payment.
    Pros:
    • Good pay. $15-$60 USD/hour is an extremely good average hourly rate.
    • Tests are fun and interesting. We've done tests for some well-known companies, which is really cool.
    • Weekly payments.
    Cons:
    • Not a job replacement.
    • PayPal payments only.
    • You might not get accepted. If UserTesting already has enough testers from your country, they might decline your application.
    Pros and cons are based on real UserTesting Contributor reviews.

    Tip: Read our UserTesting Earning Guide to learn more about making money on the platform.

    For Customers

    UserTesting customers can use the platform not only to create and conduct usability tests but also to learn why these tests are valuable and how best to go about designing and deploying them.

    Getting started:

    If you're looking to test a website, app, prototype, or something else, UserTesting offers a free trial for new customers and they make it easy to get started. All you have to do is head over to the platform's website and look for the "Request trial" link. From there, you'll need to provide your full name, job title, phone number, and email. Then, someone from UserTesting will reach out directly.

    Creating and deploying tests:

    When you're ready to set up a test, you can use UserTesting's on-site tools to get something created in a few minutes, or you can get help from their research team for more complex studies. For a really quick setup, you can use one of their pre-made templates.

    Tests can be self-guided or live interview style and can include all sorts of specific tasks and questions. The platform offers quite a lot of customization.

    When you're ready to distribute your test, you can either bring in your own audience or you can target UserTesting contributors from specific demographics.

    Once your test is distributed, you'll start receiving results in as little as an hour. You can then watch the feedback, annotate it, and share it with colleagues if needed. If you're unsatisfied with a test that you receive, you can request to have it replaced with a new one at no extra cost.

    Details for Customers 💼

    Commissions / Fees:UserTesting plans vary in pricing depending on company size, features, and more. To receive a quote you'll need to reach out to the platform directly.
    Payment Options:Invoice
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    UserTesting Videos and Images

    Where Do Human Insights Lead? (Youtube Video)
    UserTesting website homepage
    How UserTesting.com works
    How the UserTesting app works for contributors
    UserTesting contributor dashboard showing available tests
    Examples of some $10 unmonitored tests on UserTesting.com
    Examples of some live interview tests on UserTesting.com
    ×
    UserTesting website homepage
    How UserTesting.com works
    How the UserTesting app works for contributors
    UserTesting contributor dashboard showing available tests
    Examples of some $10 unmonitored tests on UserTesting.com
    Examples of some live interview tests on UserTesting.com
    ❮❯
    (click/tap to enlarge)

    Editorial UserTesting Review

    Rated 4.21 out of 5
    4.2/5

    What's This?

    ×

    This is our overall editorial review rating, calculated based on in-depth independent research, testing, and user-reported statistics. Learn more about our editorial review process.

    Is UserTesting Legit?

    We believe UserTesting is legit. Founded in 2007, the platform has been delivering services to clients and paying contributors/testers for a long time now. On top of this, the company is very transparent about how the platform works, is active on social media, and has a great founder story behind it...

    According to Crunchase, Darrel Benatar (one of the co-founders of UserTesting), said the idea for UserTesting.com came about when he saw his co-worker Dave Garr doing usability testing on his businesses website, Suprise.com. After seeing its effectiveness, Darrel and Dave started UserTesting.com together to make usability testing easy for other designers and website owners.

    Nowadays, UserTesting.com is one of the most popular usability testing platforms in the world, working with clients like Walmart, Dominos, Facebook, lululemon, and more. It's also a publicly listed company on the New York Stock Exchange.

    Overall, we have no reason to believe UserTesting could be a scam.

    Trust Rating:

    Rated 5 out of 5
    5/5

    What's This?

    ×

    This is our editorial Trust Rating. This rating gives you an idea of how trustworthy a platform is. It's calculated based on the age of the platform, company information, social sentiment, and more. Learn more about our editorial review process.

    Note: All research is done independently and could be wrong or change as new information is gathered. Please do your own due diligence.


    Is UserTesting a Good Way to Make Money?

    UserTesting offers a steady stream of work and great hourly rates for website/app usability testers. However, it's not perfect: support can be hard to reach and unhelpful at times and qualifying for tests can be difficult. Still, it's worth trying out if you're looking to make some extra cash online in your spare time.

    Hustle Rating:

    Rated 3.42 out of 5
    3.4/5

    What's This?

    ×

    This is our editorial Earner Rating. This rating gives you an idea of how strong a platform's earning potential is. It's calculated as a weighted average based on safety, earning potential, support quality, and more, with earning potential holding the most weight. Learn more about our editorial review process.

    Safety Rating: 4/5

    UserTesting requires you to share some personal information and demographic information, and you need to download a screen recorder, but there are no extreme security concerns here. You can delete your account at any time and, based on the platform's privacy policy, they seem to have reasonable data storage and sharing practices.

    Support Quality: 3/5

    In our experience, the UserTesting support team is responsive and polite. They responded within 48 hours. Besides human support, the platform also has helpful resources on-site for smaller issues.

    This being said, when reading user reviews, it seems the support quality on UserTesting is a hit or miss. If you have a more complicated issue, you may receive a response much more slowly (or, in some cases, not at all). And, even when receiving a response, you might not get anything very helpful.

    Earning Potential: 2.5/5

    Assuming you qualify for a test every 20 screeners and each screener takes you 1 minute each on average, you can expect to earn at least $15/hour, most likely more. However, receiving and qualifying for tests can be unpredictable, so this earning potential can vary a lot.

    Payout Minimum Rating: 5/5

    UserTesting has a minimum payout of $0.01.

    Payout Speed Rating: 3.5/5

    Overall, based on our data, you can expect to get paid in 7 days after reaching the minimum payout amount.

    Ease Of Entry: 4/5

    There's a tiny learning curve to being a UserTesting tester, but it's still very easy to learn how to use and start earning. Usability testing in general is all about your opinions, so there are no wrong answers.

    Commissions / Fees Rating: 5/5

    UserTesting has no fees for contributors.

    User Experience Rating: 4/5

    UserTesting offers a good user experience. The platform has a ton of helpful information for testers, it's easy to use, and it delivers on what it promises. There are occasional bugs when using UserTesting's testing software, but that's about it.


    Write Your Own Review!

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    UserTesting Statistics

    General Platform Statistics

    #16,500

    Global Website Rank

    3.9M

    Avg. Monthly Site Visitors

    500k+

    App Downloads

    Data as of March 08, 2023 • Sources: Similarweb, Google Play Store

    Contributor Statistics

    $12.56
    Avg Hourly Earnings
    $40.00
    Top Hourly Earnings
    $51.44
    Avg Monthly Earnings
    $150.00
    Top Monthly Earnings

    Based on real data from our 9 UserTesting Contributor reviews. View all Contributor statistics here.

    Help make this data more accurate by writing a review!

    UserTesting Reviews From Contributors

    Average Scores

    Overall
    Rated 4.4 out of 5
    4.4
    Pay Rates
    Rated 2.8 out of 5
    2.8
    Earning Consistency
    Rated 2.3 out of 5
    2.3
    Safety
    Rated 4.9 out of 5
    4.9
    User Experience
    Rated 4.4 out of 5
    4.4
    Support Quality
    Rated 4.7 out of 5
    4.7

    Reviewer Recommendation

    😁 100%
    of Contributors recommend this platform

    Rating Breakdown

    544%
    456%
    30%
    20%
    10%

    Reviews By Total Earnings

    • Unknown (0%)
    • Less than $100 (44.44%)
    • $100-$999 (44.44%)
    • $1,000-$9,999 (11.11%)
    • $10,000-$49,999 (0%)
    • $50,000-$99,999 (0%)
    • $100,000+ (0%)

    Reviews By Age Range

    • Unknown (0%)
    • 13-17 (0%)
    • 18-24 (55.56%)
    • 25-34 (22.22%)
    • 35-44 (22.22%)
    • 45-54 (0%)
    • 55-64 (0%)
    • 65+ (0%)

    Reviews By Length of Use

    • < 1 month (0%)
    • 1-3 months (33.33%)
    • 3-6 months (11.11%)
    • 6-12 months (22.22%)
    • 1-2 years (11.11%)
    • 2-3 years (11.11%)
    • 3-5 years (11.11%)
    • 5+ years (0%)
    Write a Review!
    Read All 9 Contributor Reviews
    Avatar for Anonymous
    Anonymous
    India
    User for 6-12 months
    Verified Redditor
    Total Earned: $400.00
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.
    #17569

    It pays really well and if you invest more time into it the pay will increase exponentially.

    Rated 4 out of 5
    1 year ago

    The app is great and if you want to test new and unreleased apps and sites it's the right app. Really professional app.

    Pros:

    Great opportunities, amazing experience and most importantly good pay.

    Cons:

    The initial qualifying process is long.

    Tips:

    Be punctual.

    Avatar for Anonymous
    Anonymous
    Kenya
    User for 1-3 months
    Verified Redditor
    Total Earned: $40.00
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.
    #17568

    It's a recommendable site despite it being unable to cater for your needs full time.

    Rated 4 out of 5
    1 year ago

    Usertesting is a great platform for testers or those interested in taking tests for money

    Pros:
    • They have very interesting tasks
    • Flexible working schedule
    Cons:
    • Limited number of tests and many testers
    Avatar for Anonymous
    Anonymous
    Kenya
    User for 1-3 months
    Verified Redditor
    Total Earned: $80.00
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.
    #17567

    The platform can earn you extra money for doing tasks during free time

    Rated 4 out of 5
    1 year ago

    Overall Usertesting is a platform meant for free time since the tests are pretty easy and take short time. The pay here is not great tho.

    Pros:

    A very user friendly platform. Its easy to use even for beginners

    Cons:

    Too many testers make it unworthy since the test slots fill up quickly

    Write a Review!
    Read All 9 Contributor Reviews

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