What Is User Interviews?
User Interviews is a crowdsourcing platform that connects researchers with paid study participants. Founded in 2015, the platform supports a variety of study formats (in-person, online, etc.) and types (focus groups, 1-on-1, etc.), and has been used by companies like Adobe, Spotify, Amazon, and more.
General Details 📜
Status: | Active, Legit |
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Helps You: | Hire Help Make Money |
Platform Type: | Crowdsourcing Marketplace Crowdtesting Rewards |
Opportunities: | Diary Study Participation Focus Group Participation Market Research Participation Physical Product Testing Refer-a-Friend |
Contact Info ☎️
Socials: | LinkedIn • Twitter • Facebook • YouTube • Facebook Participant Community |
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Emails: | support@userinterviews.com (for general support) • legal@userinterviews.com • privacy@userinterviews.com • projects@userinterviews.com (for researchers' project-related queries) • team@userinterviews.com • plans@userinterviews.com (for researchers' subscription payments) • billing@userinterviews.com (for researchers' billing inquiries) • compensation@userinterviews.com (for participants' receipt of gift cards) |
Phone: | (984) 217-8464 |
Support Pages: | Participant Resources • Researcher Resources |
Company Details 🏢
Founded: | 2015 |
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Legal Name: | User Interviews, Inc. |
Founders: | Basel Fakhoury • Bob Saris • Dennis Meng |
Headquarters: | Brooklyn, New York, United States |
Who Is User Interviews For?
User Interviews is for two groups of people: those looking to conduct market research studies and those looking to make money participating in said studies. For researchers, the platform offers many solutions for all kinds of research needs. For participants, although the platform doesn't offer a steady stream of income, there is potential for a good source of side cash!
Requirements 🔎
Minimum Age: | 16 years old Those under 18 must have consent from a parent or legal guardian. |
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Supported Locations: | Australia, Canada, France, Germany, South Africa The supported locations above are related to participants only. Researchers can sign up from anywhere in the world. |
Supported Languages: | English |
Supported Devices: | Computer, Smartphone, Tablet User Interviews can be accessed via a web browser on any device (user experience may vary). |
Other: | Phone number verification. |
How Does User Interviews Work?
There are 2 types of users on User Interviews: Participants and Researchers.
Here's how User Interviews works for each of those user types:
For Participants
User Interviews participants can earn money by taking part in a range of study types including focus groups, usability tests, surveys, 1-on-1 interviews, and more. There's no minimum payout on the platform, so earnings are paid out after each completed study via PayPal, direct deposit, or gift card.
Getting started:
Becoming a User Interviews participant is free. To get started, head over to the platform's website and create an account. You can do this by signing up via email or an existing LinkedIn or Facebook account. During signup, you'll also be asked to provide your phone number for identity verification.
Earning money:
The main way to earn money on User Interviews is by participating in paid studies. When you access your participant dashboard, you'll be able to see and filter through all of the available studies on the platform. When you see a study that interests you, you can apply for a chance to participate in it.
There are a variety of types of studies you can apply for, including:
- Unmoderated studies. These include online surveys and usability tests. Some will require you to record yourself, your screen, and/or your audio.
- 1-on-1 interviews. These involve getting together with a researcher face to face (either over webcam, phone, or in-person) and answering questions.
- Multi-day/diary studies. With these, you'll be asked to conduct certain activities over the course of multiple days, weeks, or months. For example, you may be asked to record your food/drink intake.
- Focus groups. With these studies, you'll participate alongside one or more other participants.
Be sure to accurately set up your profile to get matched with more relevant studies. Then, start applying to studies that you think are a good fit for you, your experience, and your interests.
Once you're accepted for a study, select a session time that works for you, and remember to show up on that schedule. After completing the study, you'll receive payment based on the study's payment terms.
Besides studies, you can also earn money by referring other participants to User Interviews. This can be done in two ways:
- General referral. Refer someone to the platform and you'll both receive $10 once they complete their first study.
- Study referral. Refer someone to a specific, eligible study and you'll both receive $30 if they successfully complete that specific study.
Referral bonuses are paid out via Amazon gift card.
Cashing out:
Once you have at least $0.01 in your earnings balance, you can cash out via Cash, Charity Donations, Check, Direct Deposit, Gift Cards, PayPal, Prepaid Credit Cards or Tango Card. Payouts typically take 0-12 days to be sent out.
Details for Participants 💰
Work Type: | Casual |
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Income Type: | Active |
Work Schedule: | Flexible |
Workplace: | Onsite, Remote |
Minimum Payout: | $0.01 |
Payout Options: | Cash Charity Donations Check Direct Deposit Gift Cards Payout options vary based on location and the study/task being completed. Some study payments are distributed by User Interviews, others are distributed by the researcher running the study. Referral earnings are always paid out via Amazon gift card. |
Payout Speed: | 0-12 days Payout speeds vary by study and payout option, with payouts taking a maximum of 10 business days. |
Pros: |
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Cons: |
Pros and cons are based on real User Interviews Participant reviews. |
For Researchers
User Interviews researchers (i.e. customers) can sign up for free and use the platform to conduct a variety of studies. Study participants can be sourced from the platform itself or brought over directly.
Getting started:
Becoming a researcher on User Interviews is completely free. To get started, you'll need to provide your name, work email, password, and reason for signing up. You can also sign in via an existing Google account.
Once signed up, you're ready to start conducting research.
Launching studies:
User Interviews offers two primary products for researchers:
- Recruit. Quickly target, source, and filter quality participants from the existing User Interviews database. Different pricing plans are available depending on the size of your project (1 session = 1 successful participant):
- Pay As You Go: $45/session.
- Starter: $175/month with 60 sessions/year.
- Essential: $325/month with 150 sessions/year.
- Custom: If you need more than the above plans offer.
- Research Hub. This is User Interviews' custom panel software. If you already have existing participants and want custom-branding + tools to manage and conduct your research, this is what you'll want. Different pricing plans are available (1 contact = 1 participant):
- Free Forever: Max of 100 contacts.
- Essential: $250/month with a max of 1000 contacts.
- Premium: $1,250/month with a max of 5000 contacts.
- Enterprise: Customizable.
(Plans include additional features as well, not just the ones listed above.)
With both of the above solutions, you can choose to run any of the four (4) types of studies available on User Interviews, including 1-on-1 interviews, focus groups, multi-day studies, and unmoderated tasks. Each of these can be done online, over the phone, or in person.
Details for Researchers 💼
Commissions / Fees: | Sales tax, 3% processing costs, and cancellation fees if applicable. |
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Payment Options: | Check, Credit Card, Direct Deposit, Wire Transfer |
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Editorial User Interviews Review
Is User Interviews Legit?
We believe that User Interviews is legit. It was founded in 2015, is owned and operated by User Interviews, Inc. (a New York-based market research company), and has raised a total of $43.5M in venture funding. We have no reason to believe the platform could be a scam.
Green flags:
- Founded in 2015.
- Owned and operated by User Interviews, Inc., a market research company based in Brooklyn, New York.
- Has raised a total of $43.5M in venture funding.
- Has an active social media presence.
- Has overall great feedback across the web. Few online complaints despite the age and size of the platform.
- Website is well-designed and functional, providing clear information on how the platform works and what users (researchers and participants) can expect upon joining.
Note: All research is done independently and could be wrong or change as new information is gathered. Please do your own due diligence.
Is User Interviews a Good Way to Make Money?
This section is incomplete. Showing what we have so far...
Payout Minimum Rating: 5/5
User Interviews has a minimum payout of $0.01.
Payout Speed Rating: 3.5/5
Payout speeds vary by study and payout option, with payouts taking a maximum of 10 business days. Overall, based on our data, you can expect to get paid in 0-12 days after reaching the minimum payout amount.

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Try It!User Interviews Statistics
General Platform Statistics
#15,242
Global Site Rank
3.3M
Avg. Monthly Website Visitors
2.8M+
Total # of Participants
$85.1M
Total Incentives Distributed
77,000+
# of Participants Paid (2022)
2,000+
# of Studies Launched Monthly
$65+
Avg. Incentive for a Study
Data as of April 15, 2023 • Sources: User Interviews, Similarweb
User Interviews Reviews From Participants
Average Scores
Reviewer Recommendation
😁 100%Rating Breakdown

$150 an hour for a live web cam interview.
I like it I'm on their site everyday multiple times a day. Once you get going it's easy money if you don't mind being in front of a camera.
I've made $170 from one 60 minute interview about wireless service and a 30 minute interview about customer service. And I also got $60 in gift cards from Amazon and Walmart (though they had many more) for an interview about ATVs options.
It took a couple weeks to get going good but so far there seems to have been no shortage of interviews available. A lot of sites might pay well but not have many available...hasn't been an issue thus far and soon as ur done it takes about 2 hours for paypal to hit.
It does take a couple weeks of applying to get going but it pays VERY well so it's seems worth the wait. And like any GPT site demographics matter.
This is like everything else you've got to invest a little (very little) work and the payoff can be sweet but you can't reasonably sit and think $150 an hour is gonna jump in your pocket, you gotta do a little leg work.