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Home » Platforms » Freelance Marketplace Platforms » Upwork
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Upwork

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Our editorial review rating, calculated based on in-depth independent research, testing, and user-reported statistics. Learn more about our editorial review process.
Rated 4 out of 5
4/5 (30)

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An aggregate user rating, calculated based on real reviews from Upwork Freelancers and Clients. See all of the individual ratings and reviews below!
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    What is Upwork?

    Upwork, “the world's work marketplace,” is one of the largest online freelance marketplaces in existence. Clients go here to find global talent while freelancers and agencies use the platform to monetize their digital skills and services.

    Platform Details 🌐​

    Status:Active, Legit
    Platform Type:Freelance Marketplace Marketplace
    Opportunities:Copywriting Transcription Translation Writing

    Contact Info ☎️​​

    Socials:Linkedin • Facebook • Instagram • Twitter • Youtube
    Emails:support@upwork.com (for general support) • legalnotices@upwork.com or privacyrequests@upwork.com (for privacy inquiries) • press@upwork.com (for press inquiries) • partners@upwork.com (for partnerships)
    Phone:(866) 676-3375 (for support requests) • (866) 262-4478 (for enterprise solutions)
    Support Pages:Contact

    Company Details 🏢​​​

    Founded:2015
    Legal Name:Upwork Global Inc.
    Also Known As:Elance • oDesk
    Founders:Odysseas Tsatalos
    Headquarters:San Francisco, California

    Who Is Upwork For?

    If you have a skill or service to sell, Upwork can be a good place to promote and monetize your abilities (no matter if you're a beginner freelancer or a seasoned expert).

    If you're a business owner (or just someone looking for help with a project), Upwork can connect you with global talent within a range of skill levels and prices.

    Requirements 🔎

    Minimum Age:18 years old
    Supported Locations:Afghanistan, Åland Islands, Albania, Algeria, American Samoa

    All Supported Locations

    ×
    All of the locations this platform is accessible from. User experience may vary by location.
    Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
    Supported Devices:Computer, Smartphone, Tablet, Android Phone, iPhone
    Upwork has apps on Google Play and the App Store. There are separate apps for freelancers and clients. Upwork also has a desktop app available if you prefer that over the web-based version.

    How Does Upwork Work?

    There are 2 types of users on Upwork: Freelancers and Clients. Here's how Upwork works for each of those user types:

    For Freelancers

    Freelancers (i.e. service providers) can sign up, create a profile, apply to jobs on the Talent Marketplace by submitting proposals, sell specific projects and skills on the Project Catalog, and get paid securely directly through Upwork.

    Details for Freelancers 💰

    Work Type:Freelance
    Income Type:Active
    Work Schedule:Flexible
    Workplace:Remote
    Commissions / Fees:Upwork seller fees vary based on the amount billed to the client (20% for the first $500, 10% for total billings between $500.01 and $10,000, and 5% for total billings over $10,000). Depending on the payout option you choose, you may also be charged a fee for each withdrawal.
    Minimum Payout:$0.01
    Payout Options:Direct Deposit, M-Pesa, Payoneer, PayPal, Wire Transfer
    Note: Some payout options are only available in certain countries. For example, Payoneer is only available outside the U.S. M-Pesa is available in Kenya only.
    Payout Speed:5-19 days
    Payout speed will vary based on the type of project you're working on (i.e. hourly, fixed-price) and the payout option chosen.

    For Clients

    Clients (i.e. service buyers) can sign up, search for services, find and pay workers, and get their jobs done quickly, easily, and safely.

    Details for Clients 💼

    Commissions / Fees:Clients are charged 5% per transaction (or 3% for eligible U.S. clients who pay with a checking account). These fees don't apply to Upwork Enterprise clients.
    Payment Options:Credit Card, Debit Card, Wire Transfer
    If you have an Upwork balance, you can also use those funds to pay freelancers.

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    Upwork Videos and Images

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    Editorial Upwork Review

    Incomplete

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    Our editorial review rating, calculated based on in-depth independent research, testing, and user-reported statistics. Learn more about our editorial review process.

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    Write Your Own Review!

    Upwork Statistics

    General Platform Statistics

    #913

    Global Site Rank

    39.3M

    Monthly Visitors

    $15B

    Lifetime User Earnings

    771k

    Active Clients

    $4.6K

    Avg. Client Spend

    Data as of April 01, 2022 • Sources: SimilarWeb, Upwork

    Freelancer Statistics​

    We've gathered 30 Upwork Freelancer reviews from 15 unique countries/regions.

    Here are some insights and statistics from those reviews:

    Reported Hourly Earnings

    $9.79
    Avg. $/hour
    $9
    Median $/hour
    $30
    Highest $/hour
    $1
    Lowest $/hour

    Reported Monthly Earnings

    $163.83
    Avg. $/month
    $80.00
    Median $/month
    $1200
    Highest $/month
    $5.00
    Lowest $/month

    Reported Time to Reach Minimum Payout Amount (For the 1st Time)

    • Unknown (0%)
    • <= 5 minutes (0%)
    • <= 1 hour (0%)
    • <= 1 day (13.33%)
    • <= 1 week (26.67%)
    • <= 2 weeks (20%)
    • <= 3 weeks (16.67%)
    • <= 1 month (13.33%)
    • > 1 month (10%)
    • > 1 year (0%)

    Data updated monthly • Source: Self-reported info from our 30 Upwork Freelancer reviews.

    Help make this data more accurate by writing a review!

    Upwork Reviews From Freelancers

    Average Scores

    Overall
    Rated 4 out of 5
    4
    Pay Rates
    Rated 4 out of 5
    4
    Earning Consistency
    Rated 4 out of 5
    4
    Safety
    Rated 3.7 out of 5
    3.7
    User Experience
    Rated 4.5 out of 5
    4.5
    Support Quality
    Rated 4.2 out of 5
    4.2

    Reviewer Recommendation

    😁100%
    of Freelancers recommend this platform

    Rating Breakdown

    520%
    463%
    317%
    20%
    10%

    Reviews By Total Earnings

    • Unknown (3.33%)
    • Less than $100 (20%)
    • $100-$999 (56.67%)
    • $1,000-$9,999 (13.33%)
    • $10,000-$49,999 (6.67%)
    • $50,000-$99,999 (0%)
    • $100,000+ (0%)

    Reviews By Age Range

    • Unknown (0%)
    • 13-17 (0%)
    • 18-24 (50%)
    • 25-34 (43.33%)
    • 35-44 (6.67%)
    • 45-54 (0%)
    • 55-64 (0%)
    • 65+ (0%)

    Reviews By Length of Use

    • < 1 month (0%)
    • 1-3 months (10%)
    • 3-6 months (16.67%)
    • 6-12 months (26.67%)
    • 1-2 years (23.33%)
    • 2-3 years (0%)
    • 3-5 years (23.33%)
    • 5+ years (0%)
    Write a Review!
    Read All 30 Freelancer Reviews
    Avatar for u/TexturedMango
    u/TexturedMango
    From:Venezuela
    User for:1-3 months
    Verified Redditor
    Total earnings: $80
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.

    It's a great site

    Rated 5 out of 5
    9 months ago

    I plan to keep use it for a long time, there is something for everyone. I would recommend it to anyone looking to make money online doing real jobs

    Pros:

    Very professional. Lot's of jobs.

    Cons:

    Upwork's % is high. Lots of competition.

    Tips:

    Cultivate a strong profile and get a good reputation, apply for jobs everyday. Don't be afraid to learn new skills to complete specific jobs. Don't scam anyone, your profile is very important.

    Avatar for Anonymous
    Anonymous
    From:Hungary
    User for:3-6 months
    Verified Redditor
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.

    You must work hard to be successful

    Rated 3 out of 5
    9 months ago

    Upwork sucks. I have to constantly look for orders and invest in this time and effort. The higher the price of the services, the more time I have to spend on finding customers

    Pros:

    High earnings potential. Simple UI. Service fees is low. More diverse. Flexibility.

    Cons:

    Withdraw fees. “Cheap”-ness and scammers. No Support. You need to pay for Connects to apply for jobs.

    Tips:

    It’s safer to write memos every now and then when working on hourly contracts

    Avatar for Tonny Mwanzia (u/Consistent_Cry86)
    Tonny Mwanzia (u/Consistent_Cry86)
    From:Ghana
    User for:6-12 months
    Verified Redditor
    Total earnings: $200
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.

    Good but lots of competition

    Rated 4 out of 5
    9 months ago

    Upwork is a very good marketplace to market your skills. The payments are guaranteed since they are held at escrow. The problem is there are way too many freelancers making the market competitive. They don't have any payment issues.

    Pros:

    There is a huge selection of skills for the freelancers to choose from. Payments are secured by escrow so it's guaranteed. You can get repeat clients after you submit quality work.

    Cons:

    Very high competition since there are plenty of freelancers available in the platform. Some freelancers bid so low making it hard for freelancers with High level skill to make money.

    Tips:

    Have a very impressive profile. This will attract clients. Bid among the first people to increase chances of being hired. Avoid Rushing through projects and deliver quality work instead. Also avoid missing deadlines

    Avatar for u/Leonelritchie
    u/Leonelritchie
    From:Nigeria
    User for:6-12 months
    Verified Redditor
    Total earnings: $150
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.

    It has high quality jobs and clients.

    Rated 4 out of 5
    9 months ago
    Pros:

    Upwork has quality clients. Best for finding recurring jobs.

    Cons:

    The proposal are based on proposal points like coins. Proposal points are bought when exhausted. Like every platform, jobs aren't guaranteed.

    Tips:

    Optimize your profile. Bid on jobs you can do.

    Avatar for Harry Galloway
    Harry Galloway
    From:South Africa
    User for:1-2 years
    Total earnings: $200
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.

    Very solid way of earning money if you invest in it well.

    Rated 4 out of 5
    9 months ago

    Sometimes the pay might be low and also Upwork deducts from your earnings, it's a good place to connect with potential clients and build your portfolio.

    Pros:

    Some clients pay well. Some projects pay well and are recurring.

    Cons:

    High fees. Competition. Low rates sometimes.

    Tips:

    Set up a polished and honest profile (and update it when you gain new skills). Pay for a membership plan if you can. Set desirable and fair prices to attract clients.

    Write a Review!
    Read All 30 Freelancer Reviews
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