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Home » Platforms » Digital Banking Platforms » KOHO
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KOHO Reviews & Overview

Rated 4.555 out of 5
4.6/5

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This is our carefully calculated Finalized Editorial Rating. Use it to get a snapshot of a platform's overall quality. It's calculated based on all of the in-depth research and user interviews we've gathered on a platform. Learn more about our editorial review process.

Rated 3 out of 5
3/5 (2)

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This is an aggregate overall user rating, calculated based on real reviews from KOHO users.

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    KOHO Review At a Glance

    • We believe KOHO is legit. We gave it a trust rating of 5/5. View reasoning.
    • Based on our combined research and user reviews, KOHO seems to be a good financial opportunity for Members. It has an overall depositor score of 3.6/5. View our research or read the user reviews.

    What Is KOHO?

    KOHO is an online banking platform that offers fee-free prepaid accounts, reloadable Mastercards, high-yield savings, and other financial tools to help members save money, track their finances, build credit, and more. Founded in 2014, the platform claims to have over 1M members and has received over $250M in venture funding.

    General Details 📜

    Status:Active, Legit
    Helps You:Budget Money Move Money Save Money Store Money Track Money
    Platform Type:Digital Banking
    Opportunities:Cashback Credit Building Financial Tracking Personal Budgeting Recurring Savings

    All Opportunities

    ×
    All of the opportunities available on this platform.
    Cashback Credit Building Financial Tracking Personal Budgeting Recurring Savings Refer-a-Friend Round-Up Savings Savings Goal Setting

    Contact Info ☎️​​

    Socials:LinkedIn • Facebook • Twitter • Instagram • YouTube • Pinterest • Spotify
    Emails:support@koho.ca (for general support) • privacy@koho.ca (for privacy-related inquiries) • fraud@koho.ca (for fraud-related inquiries) • peopleadmin@koho.ca (for accessibility inquiries)
    Phone:+1 855-564-6999
    Support Pages:Helpdesk • Contact

    Company Details 🏢​​​

    Founded:2014
    Legal Name:KOHO Financial Inc.
    Also Known As:KOHO app
    Founders:Daniel Eberhard • Jonathan Bixby • Joshua Bixby • Mike Benna
    Headquarters:Toronto, Ontario, Canada

    Who Is KOHO For?

    KOHO is for anyone looking for a simple way to manage their spending, save more money (and prevent overspending), and generally optimize their finances. It's a great tool for those not interested in getting (or unable to get) an actual credit card as well. It's also a great option for those looking to open up a joint account quickly and easily.

    Requirements 🔎

    Minimum Age:18 years old
    Minimum age varies by province. Must be age of majority (18-19).
    Supported Locations:Canada
    Supported Languages:English, Français
    Supported Devices:Android Phone, Computer Browser, iPhone, Smartphone Browser, Tablet Browser
    KOHO can be accessed via web browser with limited features (user experience may vary) or via the KOHO app on the Google Play or Apple App store.

    How Does KOHO Work?

    There's 1 type of user on KOHO:

    • Members

    Here's how KOHO works for them:

    How KOHO Works For Members

    KOHO members can utilize most of the platform's features for free. This includes individual and joint accounts, virtual and physical prepaid Mastercards, cash back, financial insights, and more. Paid plans are available for additional perks.

    Key Points 🔑

    Costs / Fees:1.5% foreign transaction (FX) fee for those on the Easy or Essential plans. Paid plans have no fees and range from CA$9-CA$19/month.
    Account Types:High-Yield Savings, Joint Hybrid, Joint Prepaid, Personal Hybrid, Personal Prepaid, Prepaid Mastercard
    Deposit Options:Debit Card, Direct Deposit, Interac e-Transfer
    Minimum Deposit:None
    Pros:
    • The only fees on the lower tier plans are foreign transaction (FX) fees. No other fees to worry about.
    • No minimum deposit or balance required.
    • Funds are CDIC insured up to $100,000.
    Cons:
    • Prepaid card may not be accepted at some retailers.
    • If you have money in a savings goal and you spend more than your main KOHO balance has, the purchase will still go through and your main balance will show a negative amount instead. This is a nice feature sometimes, but it's also kind of confusing and messes with the purpose of the savings goals in the first place.
    • There are limits on the amount of money you can have in your account, the number (and size) of transfers you can do per day/month, etc. These should be fine for most, but heavy spenders might find them problematic.

    Getting Started 🔢

    Becoming a KOHO member is free. To get started, head over to the website or download the app and create your account. You'll be asked to provide your email address, full name, date of birth, address, and phone number.

    From there, you'll be asked to verify your identity. This can be done in a few ways:

    1. Uploading a photo of yourself and a piece of government-issued photo ID.
    2. Linking a supported bank account that matches the name you signed up with.
    3. Uploading a photo of a recent financial statement or bill.

    Whichever route you choose, your identity should be reviewed and verified by KOHO within 2-4 business days. After that, you can start depositing money into your account(s) via direct deposit, e-transfer, or debit card.

    Intro offer: 30 day free trial of any paid plan. Sign up here.

    Managing Finances 📈

    KOHO offers two main types of accounts:

    • Personal prepaid account. This is the basic account you'll start off with.
    • Joint prepaid account. This is almost identical to a personal account but can be shared with one other person. You can only have ONE joint account at a time.

    All accounts are CDIC insured, which means up to $100,000 of your funds (in each account) will be returned if KOHO (or its partner bank) fails.

    Each KOHO account comes with a variety of features:

    • Interest. Earn a varying amount of interest on your personal KOHO balance (not available for joint accounts) by opting in. Rates depend on your plan (more info in pricing section).
    • Prepaid Mastercard. With each account you have, you'll get a virtual Mastercard (which exists digitally only) and a physical Mastercard. You can only spend as much as you have deposited in your KOHO account. You can lock either card (i.e. freeze spending) at any time. The card works almost anywhere Mastercard is accepted, and can be used for ATM withdrawals as well.
    • Cashback. Earn cashback on purchases made with your prepaid KOHO card. Cashback rates vary depending on your KOHO plan (more info in pricing section) and the type of purchase being made.
    • Cashback partners. Shop at KOHO partners within the cashback section of the app to get extra cashback on your purchase.
    • Round-up savings. Enable this feature to round up your purchases to $1, $2, $5, or $10, and save the rest. For example, if you round up to $1 and make a $5.50 purchase, KOHO will round that purchase to $6 and save the $0.50 for you automatically.
    • Savings goals and recurring savings. Set up savings goals with a recurring deposit (daily, weekly, bi-weekly, or monthly). KOHO will automatically calculate how long it'll take for you to reach your goal.
    • Free e-Transfers. You can send unlimited Interac e-transfers from your KOHO account for free.
    • Financial insights. When viewing your transaction history, you can open KOHO's insights page, which will tell you things like your monthly and weekly spending, savings, spending categories, average spending, and more.
    • Budgeting. KOHO offers a basic budgeting tool where you can input your monthly income, set up target monthly spending for different categories, and then get a simple overview of your progress and potential savings.
    • Bill payments. Add payees, pay bills, and set up automatic payments. (You won't earn cashback on these.)

    Other KOHO features include:

    • Credit building. More info available in pricing section.
    • Cover. More info available in pricing section.
    • Referrals. Refer other members to KOHO using your unique referral link to earn $20 per referral. To qualify, the person you refer must sign up and make a min. $20 transaction within 30 days. You can only refer up to 50 people.

    Pricing 🏷️

    KOHO offers four (4) different plans:

    • Easy (Free). Includes all basic features + 1% cashback on groceries and transportation and 0.5% interest on your entire balance.
    • Essential ($4/month). Adds 1% cashback on eating and drinking, 0.25% cashback on all other purchases, and 4.5% interest on up to $500 (2% on the rest).
    • Extra ($9/month). Adds 2% cashback on groceries, transportation, and eating and drinking, 0.5% cashback on all other purchases, 4.5% interest on up to $1,000 (3% on the rest), no foreign transaction fees, and 1 free international ATM withdrawal/month.
    • Everything ($19/month). Adds 4.5% interest on your entire balance and real-time e-transfers.

    They also offer separate subscription plans for other services:

    • Cover (variable pricing). Available to a specific set of users, Cover is a subscription service offered by KOHO that allows you to spend a bit more than what's in your account.
    • Credit building (variable pricing, ~$10/month). With this service, KOHO opens up a fee-free and interest-free account (aka tradeline) that'll show up on your credit report. Simply make payments into your line of credit to establish your credit history and build your score.

    Pricing for these subscription services will vary based on your account history and plan.

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    KOHO Videos and Images

    KOHO - Save, Spend, Earn Cash Back (Youtube Video)
    KOHO website homepage
    How the KOHO app works (part 1)
    How the KOHO app works (part 2)
    KOHO member dashboard on web
    ×
    KOHO website homepage
    How the KOHO app works (part 1)
    How the KOHO app works (part 2)
    KOHO member dashboard on web
    ❮❯
    (click/tap to enlarge)

    Our Editorial KOHO Review

    Rated 4.555 out of 5
    4.6/5

    What's This?

    ×

    This is our carefully calculated Finalized Editorial Rating. Use it to get a snapshot of a platform's overall quality. It's calculated based on all of the in-depth research and user interviews we've gathered on a platform. Learn more about our editorial review process.

    Is KOHO Legit?

    We believe KOHO is legit. It was founded in 2014, has received over $250M in venture funding, and is partnered with Mastercard and Peoples Trust (a large financial services company). In terms of red flags, the platform has received a share of concerning negative reviews across the web. These aren't extremely common considering KOHO's size, but they're worth noting. We still don't believe KOHO is a scam.

    Green flags:

    • Founded in 2014.
    • Has received over $250M in venture funding.
    • Is partnered with Mastercard.
    • Is partnered with Peoples Trust, a large financial services company that provides its banking services to KOHO.
    • Apps are regularly updated.
    • Has positive reviews across the web.
    • Semi-active on social media.

    Red flags:

    • Has some concerning negative reviews online. These aren't extremely common considering the size of the platform, but they're still worth noting.

    Trust Rating:

    Rated 5 out of 5
    5/5

    What's This?

    ×

    This is our carefully calculated editorial Trust Rating. This rating gives you an idea of how trustworthy a platform is. It's calculated based on the age of the platform, company information, social sentiment, and more. Learn more about our editorial review process.

    Note: All research is done independently and could be wrong or change as new information is gathered. Please do your own due diligence.


    Is KOHO Worth it for Members? Is It a Smart Money Move?

    For those looking for an easy way to manage their spending and save toward goals without worrying about credit card debt, KOHO is a viable choice. The free plan is quite good (although it would be great if it didn't include foreign transaction fees) and the ability to open a joint account is fantastic. The paid plans can be worthwhile as well for the extra perks, but depending on your usage, they may cost more than what you get back.

    Overall, KOHO brings a unique offering to the table in the financial and banking space. It can be a great tool for specific use cases, but in our eyes, it's not a full replacement for a traditional banking setup — it's more of a companion.

    Depositor Rating:

    Rated 4.11 out of 5
    4.1/5

    What's This?

    ×

    This is our carefully calculated editorial Depositor/Investor Rating. This rating gives you an idea of the overall quality of a platform's banking and/or investment services/products. It's calculated based on costs & fees, value, minimum deposit required, user experience, and more. Learn more about our editorial review process.

    Safety: 4/5

    Is KOHO safe for Members?

    In terms of financial security, KOHO stores your funds at a CDIC-insured third-party bank. That means if KOHO ever goes out of business, you'll get up to $100k back for your personal account, and up to $100k for your joint funds too.

    With your KOHO Mastercard, you're also protected against fraudulent purchases via KOHO itself and Mastercard's zero liability protection. This said, if you're careless with your information (e.g. password, card number) or you fail to report fraudulent activity (and freeze your card) immediately after noticing it, you may not be fully covered.

    In terms of personal data safety, KOHO seems safe on that front. Their privacy policy details how personal data is collected and used, and it doesn't seem like they're doing anything sketchy with user data.

    Support Quality: 4/5

    Does KOHO offer good support for Members?

    KOHO support can be slow at times, but they're typically responsive and helpful.

    Costs & Fees: 4/5

    What's the overall pricing (costs and fees) like for KOHO Members?

    KOHO is free to use and the only fee the platform charges is a foreign transaction fee for non-Canadian dollar purchases. And even then, this fee is lower than what most banks charge for foreign transactions at just 1.5%.

    Minimum Deposit: 5/5

    Does KOHO have a minimum deposit amount for their accounts/investments?

    KOHO has no required minimum deposit amount.

    Value: 4/5

    Is KOHO worth the money for Members?

    KOHO offers quite a bit of value with their free plan. Most features are accessible — the only things you miss out on are waived foreign transaction fees, increased interest earnings (if opted in), and increased cashback. That's pretty nice for a free service!

    The value of the paid plans that KOHO offers will vary from person to person. We would only recommend a paid plan if the extra perks (increased interest, cashback, etc.) will pay back the cost of the membership.

    User Experience: 4/5

    How is the overall user experience for KOHO Members?

    KOHO works well on both web and mobile, though the web app is currently missing some features. The app also changes quite a lot, which can be confusing for some. Overall though, it's easy to use and only faces the occasional glitch.


    Write Your Own Review!

    KOHO Statistics

    General Platform Statistics

    #91,536

    Global Site Rank

    630k

    Avg. Monthly Site Visitors

    1M+

    Total App Downloads

    1M+

    Total Members

    Data as of September 21, 2023 • Sources: Similarweb, Google Play Store, KOHO

    KOHO Reviews From Members

    Average Scores

    Overall
    Rated 3 out of 5
    3/5
    Value
    Rated 4 out of 5
    4/5
    Safety
    Rated 5 out of 5
    5/5
    User Experience
    Rated 4 out of 5
    4/5
    Support
    Rated 5 out of 5
    5/5

    Reviewer Recommendation

    😁 100%
    of Members recommend this platform

    Rating Breakdown

    50%
    40%
    3100%
    20%
    10%
    Write a Review!
    Reviewer avatar
    Dylan Houlihan
    Canada
    User for 5+ years
    Reviewer Source
    ?
    This review was submitted organically.
    #20729

    Good for what it is

    Rated 3 out of 5
    October 10, 2023
    Pros:
    • Joint account is very nice for sharing grocery expenses and other household costs
    • Cashback is nice, though quite low now for free users
    • Interest on balance is nice
    Cons:
    • Balance interest doesn't seem to be available for joint accounts
    • Cashback for free users keeps getting lower/worse
    • FX fees
    Tips:
    • If you're going to pay for premium, make sure you're getting equal or greater value back. No point in paying a big monthly or annual fee if the benefits aren't paying back the costs.
    Anonymous reviewer avatar
    Anonymous
    Canada
    User for 5+ years
    Reviewer Source
    ?
    We invited this reviewer to leave an honest review and offered them a small incentive as a thank you.
    #20661

    Used to be great, now just okay

    Rated 3 out of 5
    September 26, 2023

    I would recommend it if you are looking to have a joint account with a partner or if you need help building your credit score and aren't a credit card person.

    Pros:

    Sharing a joint account with my boyfriend and roundups/cash back :)

    Cons:

    They got rid of all the good perks for personal use (like no foreign transaction fees) :(

    Write a Review!

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