Neighbor Review and Earning Guide (For Hosts) (In-Depth)

Neighbor is a peer-to-peer self-storage app that enables you to rent out your unused space for semi-passive income. But is it worth the hassle? Is it safe? How does it even work?

In this Neighbor review and earning guide, we'll break everything down, including whether or not Neighbor is legit, who can join, how safe it is, how it works, the earning potential, and more. All backed by first-hand experience, reviews, insights, and data from real Neighbor.com hosts, users, and other sources around the web.

What is Neighbor?

Neighbor is a peer-to-peer marketplace that connects those looking to rent out their extra space for money to those in need of affordable storage. Some have referred to it as the “Airbnb of storage” and I'd say that's a pretty accurate description.

We'll go into more detail about how Neighbor works below.

About the Company

• Founded: 2017
• Legal name: Neighbor Storage, Inc.
• Located: 2500 W Executive Pkwy, Suite 150, Lehi, Utah 84043, US
• Founder(s): Colton Gardner | Joseph Woodbury | Preston Alder
• Socials: LinkedIn | Twitter | Facebook | Instagram | Youtube
• Contact details: support@neighbor.com | 801-653-0264 | social media

Is Neighbor Legit?

Yes, Neighbor is a legitimate company and a legitimate peer-to-peer storage marketplace. It's been facilitating connections between storage owners and renters since 2017, the founders and team behind the company are easy to find, and it's pretty clear the company has no intention of purposely scamming anyone.

Additional reasons why we don't believe Neighbor is a scam?

• They have detailed privacy policy and ToS pages on their site
• It's free to sign up, list your space, and start earning
• The way Neighbor works is straightforward with helpful FAQs and documentation available to users
• Neighbor is active on social media and around the web
• There's a dedicated support email and phone number on Neighbor's site
• There are many reviews of Neighbor on the web
• It's easy to get paid

I couldn't find any red flags around Neighbor.

Note: Have proof or evidence that we should know about? Leave a comment or contact us.

Neighbor Payment Proof

We currently don't have any Neighbor payment proofs to display. If you want to contribute one, contact us!

Who Can Join? (Requirements)

• Age requirement: Must be 18 years or older to register.
• Country requirements: Canada, United States
• Device requirements: Android, iOS, Web
• Payout requirements: Bank account. Read the cashing out section to learn more.
• Skill requirements: No special skills required.
• Other requirements: An empty space to rent out.

Safety Inspection

Conducted on November 24, 2021.

• SSL certificate? Yes.
• Privacy policy: Here
• Terms of Use: Here
• Personal data collected from Neighbor users:
  • For registration: First name, last name, email address, phone number, street address (additional data may be collected if you sign up with a third-party service like Google or Facebook)
  • For account verification: Photo of government issued ID
  • Payment information
  • Usage data (e.g. IP address, browser type, cookies, etc.)
• Do they share user data? In most cases, your information is kept confidential between you and Neighbor.com. Some data (like your public profile data and listings) will be visible to other Neighbor.com users, but that's to be expected. Overall, their data sharing policies seem reasonable.
• Do they sell user data? No.
• Can you opt out? Yes, by contacting privacy@neighbor.com
• Do they protect user data? Yes, from their privacy policy: “We use commercially reasonable efforts to store and maintain your Data in a secure environment.”
• Can you delete your account and data? Unclear. You can try contacting privacy@neighbor.com to delete your account and data.

Is Neighbor Safe?

Because Neighbor is facilitating a sensitive service (i.e. storing random peoples stuff in random peoples storage), they require all users to upload a photo of government-issued ID to verify their identity. This makes the platform safer for everyone. ID uploads are done via a third-party service called Persona that specializes in identity verification, so your documents stay secure as well.

On top of that, Neighbor has a good privacy policy in place that is easy to read and understand, and they seem to care about protecting user data.

That said, Neighbor does have a few safety concerns:

• Dangerous items. Although unlikely, someone could potentially store dangerous things like explosives or chemicals in your space. This goes against Neighbor's terms (they have a list of prohibited items), but it's up to you to vet your renters beforehand.
• Theft or damange to items. As a host, youaren't liable for any damages or theft to renter items unless purposely caused by you, or due to bad maintenance of the space. However, you are required to file a police report for theft, otherwise you could be held accountable. As a renter, you're protected by Neighbor's $25,000 renter protection guarantee.
• Dangerous people. Meeting anyone through an online marketplace comes with risks.

Overall, just like Airbnb, Uber, Craigslist, or any other peer-to-peer marketplace, Neighbor comes with potential risks. The company has put the right measures in place to mitigate these risks, but it comes down to you to do your own due diligence.

Note: To see how actual users feel about Neighbor's safety, read our 11 Neighbor user reviews.

Obligatory disclaimer: Nothing on the internet is 100% safe or private. The above are opinions based on our independent research. Please take caution and do your own due diligence.

Neighbor Support Quality

Here are a few Neighbor.com support experiences we gathered from Trustpilot:

The app and the service generally function well, but I was charged for a rental that I didn't make, and when I contacted customer service for a refund, I spent about a month waiting for further information. The refund did eventually post to my account, but customer service needs work.

– Benjamin McAdams (renter) from Trustpilot

I've only been using Neighbor.com for a short while, but am very pleased with the great support staff as well as the whole concept.

– Scott Levy (host) from Trustpilot

Excellent host support

– Ryan Paschall (host) from Trustpilot

Unless you know that you will have a perfectly simple rental scenario with zero need to ever contact Neighbor – let alone require a billing change or a refund (god forbid) – I'd recommend staying away from Neighbor. It took me 6 weeks and 10+ reachouts to process a simple refund. Huge amount of time wasted and hair pulled out in frustration.

– Peter Simmons (renter) from Trustpilot

…despite my 2 voice mails and 1 email to their support team I have yet to hear back from Neighbor. Also, after making several attempts to call them I have found that neighbor has turned [off] the phones and is not answering live calls. All of them get sent to voicemail. It’s been a week now since sending my email so hopefully they do eventually get back to me, if they do I will be sure to update this review.

– John Dalton (renter) from Trustpilot

Overall, there seem to be more negative experiences with the support team than positive ones. That said, the negative experiences seem to be more common amongst renters vs hosts.

Note: Have experience with Neighbor support? Leave a review below.

How Does Neighbor Work?

Neighbor works as a marketplace, connecting people who need to store stuff with people who want to monetize their unused space. They make the process easy and safe for both parties (renters and hosts) by verifying users, handling payments, and providing limited protection in case of things like theft, damage, or personal injury.

To make money and cover their costs, Neighbor charges renters a service fee. This is essentially their middleman fee.

As a host, you can sign up to Neighbor and list as many spaces as you like, completely for free. Upon finding a suitable renter, you'll get paid in 30-day intervals each month your space is occupied (more info in the earning section).

Payments are sent at the end of each rental month (no minimum balance required) via a bank transfer (more info in the cashing out section).

The amount you'll earn for your space will depend on the size and going rates in your area, but in the end, you get to set the price. According to Neighbor, the average host earns $100-$300/month (more details in the earning potential section).

Neighbor Earning Potential

At the moment, we don't have any aggregate data from Neighbor hosts in order to calculate an average monthly income amount. If you want to help contribute to this review, contact us or leave a comment about your experience.

Neighbor reports that hosts earn an average of $100-$300/month, so we're going to assume the average user can expect around $150/month.

In the end, how much you'll earn will really depend on the space(s) that you have available for rent and the demand for storage in your area. The higher the demand, the more you can charge each month for your space.

Note: These numbers are updated regularly as we survey more users. Sign up here to stay up to date + receive exclusive content. If you're a Neighbor host, help us gather more accurate data by contacting us!

How Often Will Your Space Be Occupied?

This, again, will depend heavily on the demand for storage in your area.

That said:

According to SimilarWeb, Neighbor.com gets around 540.26K visits each month. About 90% of those visits come from the US. Assuming at least half of those are potential renters, that means there are around 270k potential renters visiting Neighbor every month — and that number is growing.

• Bottom line? Your experience and earning potential with Neighbor will vary greatly depending on your space(s) and the demand for storage in your area.
• Want to share your experience? Leave a comment!

Neighbor Review and Rating Breakdown

Earning Money: Ways to Earn on Neighbor + Tips

There are two ways to earn money on Neighbor.com:

1. Hosting a Space

Hosting a rental space is the primary way to earn money with Neighbor. There are a variety of different spaces you could rent for cash, including:

• Garage
• Driveway
• Parking lot
• Basement
• Bedroom
• Shed
• Warehouse
• Carport
• Self-storage unit
• Closet
• Attic
• Street parking
• Shipping container
• Unpaved lot
• Side yard
• Business building
• and more

To list your space, you'll need to provide:

• Basic information (location, storage type, dimensions, accessibility, availability, terms, etc.)
• Special features (e.g. security camera? pet-free? smoke alarms? etc.)
• Photos (not required but definitely recommended)
• Desired monthly price (Neighbor will give you a starting price to work with based on other spaces in your area).

Note: Neighbor offers free professional photos of your space. You just have to set up an appointment. Contact the support team for more details.

Once your listing is up, it'll be visible to all Neighbor users.

When someone's interested in your space, they can reserve it or send you a message. If you receive a reservation request, you'll have 48 hours to approve or deny it before it expires.

Before approving a request, you'll be able to see the renter's first and last name, what they're planning to store, the time they'd like to rent for, and any other info they have on their public profile. You can also send them a chat.

Tip: Do your due diligence before accepting a renter! As a host, you have the right to check a Renter's background, credit history, and criminal history. You can also set certain requirements you'd like renters to meet. For example, if you only want to accept renters with a profile photo or a linked Facebook account, you can set up those terms on your listing.

Upon approving a renter, you'll be able to set up a move-in date. Once moved in, you'll start receiving payments 30 days later (more info).

Note: If your renter misses a payment, Neighbor will cover you so you still get paid.

As a host, you'll be covered up to $1m by Neighbor's Host Guarantee, but keep in mind this does not cover property damage (more info).

2. Referrals

If you refer a new user to Neighbor.com who either rents out a space (and spends more than $100) or lists a space for rent, you'll earn $50. Payment is sent via an Amazon gift card straight to your email address.

Cashing Out: Neighbor Payment Methods

Once someone begins renting your space on Neighbor, you'll receive your first payment 30 days later.

The renter actually pays upfront the day they start using your space, but Neighbor holds the payment to ensure they'll be able to get their full 30 days out of it and releases it at the end of that period.

You'll continue receiving payments every 30 days as long as your space stays occupied.

Currently, there's only payment method available for hosts:

1. Direct Deposit

• Minimum Payout: $0.01
• Fees: 4.9% + $0.30

This is sent via Stripe. You can connect your bank account on your profile page, under payment methods.

Tip: If you don't want to link your actual bank account, use a Wise account.

Additional Tips, Notes, and Features

1. Neighbor App

The Neighbor app is handy for managing your listing on the go or responding to potential renters.

2. Host Guarantee

Neighbor's Host Guarantee provides up to $1 million of general liability protection to all hosts. This protects you from things like a renter accidentally getting hurt on your property. It DOESN'T protect you from things like property damage.

Also, keep in mind the host guarantee is secondary to your own insurance. As mentioned in the terms: “The secondary coverage provided will apply only after the Host’s homeowners policy or commercial general liability policy and the Renter’s insurance policies have been applied.”

3. General Notes, Terms, and Rules for Hosts

Things to be aware of:

• You can't turn down renters for discriminatory reasons
• Turning down too many renters (even with valid reasoning) can get you suspended from the platform
• There's a limit of 1 Neighbor account per user
• If you evict a renter with less than 30 days of notice, you'll be charged a $60 termination fee

Neighbor Reviews From Real Users

We've currently curated a total of 11 Neighbor reviews from Trustpilot, where Neighbor has a 3.6/5 star rating.

Over time, these will be updated with more detailed reviews gathered by us. If you want to contribute, contact us and let us know about your Neighbor experience.

See more reviews in the comments or leave your own!

Neighbor Pros and Cons

Is Neighbor Worth It for Hosts?

If you have unused extra space, I'd say Neighbor is definitely worth trying out as a host. There's really not a lot to lose. Listing a space is easy, the platform has good safety measures in place to prevent the storage of prohibited items and other sketchy activity, and with a rented space, you can earn a decent amount of easy money each month without much work.

How to Get Started as a Neighbor Host

Ok, ready to try making money renting out space on Neighbor? Here's how to get started in 3 steps:

Step 1. Create an Account

You can sign up as a Neighbor host here.

To create your account, you'll need to enter your first name, last name, email, password, and phone number. You can also sign in with your Google account if you have one.

After doing this, you should receive a verification email. Click that and then move to the next step.

Step 2. Verify Your Identity

After verifying your email, the next step is to verify your phone number and ID. To do this, go to your account > profile > private information > and click the “Verify ID” button or “Verify” button next to your phone number. You can do them in any order, but you'll need to do both to finalize your listing.

For the ID verification, you'll be walked through how to upload a photo of your ID through the third-party ID verification service.

Step 3. Fill Your Profile

While you're still on your profile page, head over to the “Public Profile” area to add a profile photo and fill in your bio.

This isn't 100% required, but it'll make your listings more attractive and trustworthy to potential renters.

Step 3. Create Your Listing

Now that you're verified, time to create your first listing. Hit the “My Listings” or “Become a host” button to get started.

Neighbor will walk you through the listing creation process. It's really user-friendly so just follow along.

Once ready, publish your listing and then wait for potential renters. When you find a suitable candidate, approve their reservation, get them moved in, and wait for the income to start rolling in.

Note: If you need a refresher at any time, you can read the sections above to learn more about the ways to earn on Neighbor, how to cash out, additional features, and more.

Similar Opportunities

Here are some “get paid to share” opportunities similar to Neighbor:

1. Airbnb – Rent out a place to stay.
2. Hyrecar – Rent out vehicles.
3. Honeygain, PacketStream – Rent out your internet.

For more ideas, check out our full list of passive income sources.

For other money-making ideas and opportunities, check out the Hustle Finder, or one of these guides:

• Ways to Make Extra Money
• How to Start Working From Home

Final Thoughts

Hope you found this review of Neighbor helpful! If you did, please consider sharing it to spread the word — one share helps more than you know!

• Are you a Neighbor host? Click here to leave your own short Neighbor review below.
• Have questions or feedback? Leave a comment or contact us.